Unibell - The Unibell Company’s Platform

Key benefits:

Features and services are presented on the platform in the range of scripts. No-code platform graphically creates any script (thereby programming it) to respond to the call.

All indicators statistics are displayed in real time.

The platform not only can be integrated into your CRM but also has it’s own internal system.

Interactive machine learning process is based on voice answers of users, for example, gender and age recognition depending on the speaker’s voice.

NLU is an engine for interpreting the user's intents. It’s pre-trained neural networks that upload the list of synonyms and their ranks. The lists can be formed at the system or user level.

Every client has his own personal manager who he can contact with using his personal account

Documents, instructions for working with personal account’s interface and for creating scripts can be found in the Help Center

Platform allows not only to activate certain services but also to form a cascade - a choice of services with queue management by operators.

Products and services of the platform

The platform aims to optimize working experience, to free workers from routine tasks, to improve sales performance

You don’t have to use several services or approach different companies. With the help of “Unibell”s platform you can build a chain of tasks for any business area.

If you are already a user of the Billing system, you do not have to leave your personal account. We will “merge” the two systems, and the designer will customize to your style.